Moroccan pouf with striped pattern, Berber floor cushion in pink, boho wool seat cushion, vintage kilim floor cushion, handmade

We accept the following payment methods:

• Paypal
• Invoice via Klarna
• Instant bank transfer via Klarna
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Maerstro EC payment
• Ideal
• UnionPay
• Shopy
• egs transfer
• Bancontact

We calculate shipping costs as follows:

• Germany: free
• Germany: 3.90 Euros - free for orders over 50 Euros
• Europe & Switzerland: 6.90 Euros - free for orders over 100 Euros
• Worldwide: 8.90 Euros - free for orders over 150 Euros

If you have any questions about shipping, please feel free to contact us. Simply send an email to:

hello@cocosy.berlin

See item details for estimated delivery dates and shipping costs.
 

Customs and Import Fees:

• We ship from Berlin, Germany.
• Within the European Union, there are no customs duties.

• For orders outside the European Union, customs fees may apply in the destination country.
• These customs fees vary from country to country and depend on the respective import regulations.
• Most countries have duty-free limits, which range from 50 to 150 Euros depending on the country.
• No customs duties are levied within the duty-free limits.
• We declare all non-European shipments as accurately as possible to avoid any import problems.
• We are not responsible for delays caused by customs.
• Buyers are responsible for any applicable customs or import fees.

We process all orders within 1-3 business days.

From the moment the shipment is handed over to the shipping service provider, you can expect the following shipping time:

• within Germany: 1-3 working days
• within Europe: 5-7 working days
• worldwide: 7-14 working days

Yes, we ship worldwide.

We ship from Germany.

• Within the European Union, there are no customs duties.

• For orders outside the European Union, customs fees may apply in the destination country.
• These customs fees vary from country to country and depend on the respective import regulations.
• Most countries have duty-free limits, which range from 50 to 150 Euros depending on the country.
• No customs duties are levied within the duty-free limits.
• Buyers are responsible for any customs or import duties that may apply.
• We declare all non-European shipments in the best possible way to avoid any problems with import.
• We are not responsible for delays caused by customs.

We accept returns and exchanges.

• Please contact us if you have any problems with your order. Simply send a short email to: hello@cocosy.berlin
• Contact us within: 7 days of delivery.
• Return items within: 14 days of delivery.

Return conditions:

• Buyers bear the shipping costs for returns
• If the item is not returned in its original condition, the buyer is responsible for any loss of value.
• Unfortunately, no exchange or return is possible for custom-made or personalized orders.

For our silver jewelry, we use 925 silver, also known as sterling silver.
It is harder than pure silver and, accordingly, more resistant to external influences.
Specifically, it is an alloy of 92.5% pure silver and 7.5% other metals, usually copper.
The fineness is 925/1000, which is why it is also called 925 silver. Our silver items always have a corresponding silver hallmark indicating the fineness.
925 silver is the most common form for silver jewelry.

Over time, silver can tarnish and develop black spots and discolorations on
its surface, which are referred to as "tarnish."
Tarnish is a natural reaction of silver to ambient air.

• However, tarnish does not affect the quality of the silver and can easily be removed at any time.
• Therefore, you should regularly polish your silver jewelry with a soft cloth or a silver polishing cloth to maintain its shine.

Think of grandma's good "table silver" cutlery, which also needs to be polished regularly.

As a general rule:

• Avoid wearing jewelry while swimming or showering, as this can accelerate tarnishing.
• Avoid contact with perfume, hairspray, and other chemicals
  that can damage the jewelry.
• Avoid placing the jewelry in water containing salt or chlorine, as this can accelerate the tarnishing of the silver.
• Regularly wearing your silver jewelry can help keep it shiny. The friction against the skin and clothing naturally polishes the silver.

Storage of silver jewelry:

Proper storage of silver jewelry is very important to prevent
the material from tarnishing and to avoid scratches.

You should therefore always store your silver jewelry in a jewelry box or a small protective pouch when not wearing it, to prevent "tarnishing."

• Use a jewelry box
  or a soft cloth bag to store the jewelry.
• Avoid storing silver jewelry with
  other metals, as this can cause the metals to chemically bond and the silver jewelry to tarnish or discolor.
• Moisture and heat, by the way, can accelerate the tarnishing of silver jewelry.

Cleaning and care of silver jewelry:

• It is best to use a special
  silver cleaning cloth to clean the jewelry. You can buy such cloths at a drugstore, for example.
• Avoid hard brushes or abrasive cleaning agents that can leave scratches on the
  surface.
• There are many different types of silver cleaners on the market, such as cloths, pastes, or sprays.

All these cleaners can often remove stubborn stains and discolorations and restore the shine of the silver.

Brass is a compound of copper and zinc and not a precious metal like gold or silver.
Brass is very robust and you will enjoy your jewelry for a very long time.

To care for your brass jewelry, it should be cleaned regularly with a soft cloth and kept away from moisture.

Avoid contact with perfume, lotions and chemicals to prolong the life of your
to extend the life of jewelry.

• Brass jewellery, like its counterparts made of
  Precious metals can become “dull” and lose their shine due to various factors.
• These factors include perfume, lotions, creams and chemicals, but also heavy sweating under very hot summer sun and humidity in general.
• Think, for example, of the shiny “ship’s brass” on ships or yachts, which has to be polished regularly on the high seas to keep it shiny, as moisture, salt and sea air easily make it dull.

Fortunately, there are some simple home remedies that you can use to restore the shine to your brass jewelry if it becomes dull.
should be:

• The tomato paste / ketchup trick:

To do this, clean the brass jewelry with your finger and a little ketchup or
Spread and rub in tomato paste and then rinse with clean water
Rinse well and polish dry with a soft cloth.
Afterwards you can enjoy the full shine again :)

• The lemon-salt trick:

Cut a lemon in half, sprinkle one half with
coarse-grained salt and rub the material with it.
Finally, wipe with clean water and dry.
Even after using this trick, you can enjoy the new shine
delight :)

• The steel wool trick:

You can easily polish brass and copper with fine polishing steel wool at any time.
Polish to a high shine. Use extra-fine steel wool 0000 for polishing.
Pay attention to the really finest grain of the steel wool and if necessary ask in the
If you are unsure, please contact a specialist retailer. After a quick polish of your jewelry, you can enjoy its new shine again :)

No matter which trick you choose, polish your jewelry afterwards with a soft microfiber cloth to remove any minor residue.